Complaints and Escalation Process
If you are unhappy with the level of our service, please contact us. We will do our best to resolve any complaint that you have as quickly as possible, once it has been investigated.
To avoid any delay, please do not send correspondence to individual employees’ email addresses.
IT Services – email@example.com
Domain Names: firstname.lastname@example.org
We will deal with your complaints or queries as quickly as possible. We will aim to acknowledge your enquiry within 3 business days and respond within 10 working days of receipt of your enquiry.
If your complaint is not resolved to your satisfaction you can ask to escalate the matter internally by writing directly to our Managing Director at Redcat Scotland Ltd, 21C2 Ben Nevis Estate, Fort William, PH33 6RU, explaining that you wish the matter to be escalated.