Ackergill Tower by Wick
Client: Ackergill Tower – Part of the Amazing Retreats Group
Sector: Quality Hotels
About: “One of the most sought after retreats in the world.” Ackergill Tower is a 15th Century Castle which caters for Weddings, Celebrations, Family Parties and Corporate Events.
- 365 Day a year business
- Bookings and smooth running of events depend on IT and high availability
- Microsoft Small Business Server & Desktop Clients
- Microsoft Office Suite
- Firewalls, and Cabling Infrastructure
- Bespoke 3rd-party booking software
Services Ackergill Tower use:
- Pro-active Server maintenance programme
- Instant Telephone Helpdesk
- Remote Desktop Support
- Onsite Support
- Advice and Auditing Services
How REDCAT support:
Redcat has worked with Ackergill Tower for over 10 years as their main IT Support company. We look after their entire IT installation remotely from 170 miles away. In these many years Redcat have only visited the site 4 times; to deliver and install upgrades to desktops and servers. This is been a unique partnership which enables Ackergill Tower take advantage of our knowledge and expertise, proving that distance is no object.
Working closely with Ackergill’s in house staff, we have fostered a close relationship which enables our support team to support, diagnose and, most importantly, keep Ackergill running with reliable IT and to provide a world class service to their guests.
Recently Ackergill Tower was purchased by Amazing Retreats who provide world class accommodation throughout the United Kingdom. Although Amazing Retreats have their own internal IT department, they have chosen to use Redcat as their primary IT Support provider to care for this world-class hotel.
Why do Ackergill use Redcat? Because our trained technicians are always available on the end of the phone. It’s simple really, because when you phone – we listen. We understand our clients at an intimate level, and that enables us to deliver “world-class IT Support” to a “world-class hotel”.