Client: HW Energy
Sector: Renewable Energy – Biomass
What they do: HW Energy provide the full range of services to take wood heating projects from design to completion. Their Biomass products and services are supplied to Schools, Hotels, Farms, Estates, Public Sector and Community Projects.
- High-growth market
- Stable IT infrastructure and adoption of new technologies
- Connectivity to a rural location
- Microsoft Small Business Server & Desktop Clients
- Microsoft Office Suite, AutoCAD, SharePoint and CRM
- Internet Connectivity via a 11KM link to Fort William
- Firewalls, and Cabling Infrastructure
Services HW Energy use:
- Pro-active Server maintenance programme
- Instant Telephone Helpdesk
- Remote Desktop Support
- Onsite Support
- Advice and Auditing Services
How REDCAT support:
Adoption of new technology is essential to the growth of a forward-thinking and -acting company. At HW Energy, Redcat has advised and helped to implement best practice across their Information Technology. With the availability of cloud-based computing HW Energy has been quick to adopt this new way of working with the development of CRM and Microsoft SharePoint.
As part of HW Energy’s growth, Redcat provide comprehensive business advice and IT reviews which are essential in planning controlled and financially predictable expansion.
Connectivity to HW Energy is shared via an eleven kilometre radio link from Fort William. This presents challenges to ensure communication with their customers and remote workers. Redcat use their expertise in diagnosis and maintenance to dramatically reduce staff resources and downtime. This also has a knock-on effect for other connected businesses in the vicinity of HW Energy.
As they use varied technology for email, data storage and communications, Redcat provide HW Energy with the technical backup required and support via our instant helpdesk and remote support. This prevents user downtime and keeps users productive and focused on the job at hand.