IT SUPPORT SPECIALISTS IN SCOTLAND

CALL: 0845 519 25 55

HW Energy

Client: HW Energy
Sector: Renewable Energy – Biomass
What they do: HW Energy provide the full range of services to take wood heating projects from design to completion. Their Biomass products and services are supplied to Schools, Hotels, Farms, Estates, Public Sector and Community Projects.

Key challenges:

  • High-growth market
  • Stable IT infrastructure and adoption of new technologies
  • Connectivity to a rural location

Technologies employed:

  • Microsoft Small Business Server & Desktop Clients
  • Microsoft Office Suite, AutoCAD, SharePoint and CRM
  • Internet Connectivity via a 11KM link to Fort William
  • Firewalls, and Cabling Infrastructure

Services HW Energy use:

  • Pro-active Server maintenance programme
  • Instant Telephone Helpdesk
  • Remote Desktop Support
  • Onsite Support
  • Advice and Auditing Services

How REDCAT support:

Adoption of new technology is essential to the growth of a forward-thinking and -acting company. At HW Energy, Redcat has advised and helped to implement best practice across their Information Technology. With the availability of cloud-based computing HW Energy has been quick to adopt this new way of working with the development of CRM and Microsoft SharePoint.

As part of HW Energy’s growth, Redcat provide comprehensive business advice and IT reviews which are essential in planning controlled and financially predictable expansion.

Connectivity to HW Energy is shared via an eleven kilometre radio link from Fort William. This presents challenges to ensure communication with their customers and remote workers. Redcat use their expertise in diagnosis and maintenance to dramatically reduce staff resources and downtime. This also has a knock-on effect for other connected businesses in the vicinity of HW Energy.

As they use varied technology for email, data storage and communications, Redcat provide HW Energy with the technical backup required and support via our instant helpdesk and remote support. This prevents user downtime and keeps users productive and focused on the job at hand.

Our Guarantee

"IF YOU ARE NOT SATISFIED WITH OUR SERVICE, IT'S QUITE SIMPLE, YOU DON'T PAY. YOU ARE THE ONLY JUDGE"
Redcat have always considered our business needs and methods first and then worked with us to provide the technical solutions and support.

- John Reed, IT Manager - The Underwater Centre

Redcat is a Microsoft Partner
Linked In